At Street Mens Wear Shop, we’re committed to ensuring your urban fashion fits your style and body perfectly. Just as we carefully curate our premium collections of Denim, Cargos, Outerwear, Fleece, and Sets, we’ve designed a straightforward returns process that respects your time and style journey.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging.

RETURN & EXCHANGE POLICY

We want you to love every piece from our urban fashion collections. If something isn’t quite right, here’s how we can help:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Return Shipping: Customer responsibility (except for defective items)

HOW TO RETURN OR EXCHANGE

Follow these simple steps to initiate your return or exchange:

  1. Submit Request: Email us at [email protected] using the template below
  2. Wait for Approval: We’ll respond within 24 hours with return instructions
  3. Package Items: Include original items with tags in original packaging
  4. Ship Back: Send to our Asheville address (provided upon approval)
  5. Receive Refund/Exchange: Processed within 5-7 business days after we receive your return

RETURN REQUEST TEMPLATE

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Street Mens Wear Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date Ordered] Items to Return/Exchange: – [Product Name], Size: [Size], Color: [Color] – [Add additional items if applicable] Reason for Return/Exchange: [Please specify – size issue, style preference, defective item, etc.] I understand that: – Items must be in original condition with tags attached – Return shipping is my responsibility – Refunds will be processed to my original payment method Please provide return instructions and address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

REFUND TIMELINE & METHOD

Once we receive your returned items:

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 3-5 business days for the refund to appear in your account
  • Exchange Processing: New item shipped within 1-2 business days after return is received

NON-RETURNABLE ITEMS

To maintain the quality and exclusivity of our collections, the following items cannot be returned or exchanged:

  • MYSTERY BOXES: Due to their surprise nature and curated contents
  • BUNDLES: Special promotional sets sold as complete packages
  • Final Sale Items: Clearly marked as non-returnable at time of purchase
  • Worn or Altered Items: Any clothing showing signs of wear, washing, or removal of tags

INTERNATIONAL RETURNS

As we serve customers worldwide (excluding some Asian regions and remote areas):

  • International customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark package as “Returned Goods” to avoid additional customs charges
  • Refunds will be processed in USD to your original payment method

NEED STYLE ASSISTANCE?

Our urban fashion experts are here to help with sizing, styling, or any return questions.

Email: [email protected]

Response Time: Within 24 hours

Address: 2092 Diamond Street, Asheville, US 28801

Street Mens Wear Shop – Delivering Urban Fashion to Every Body Type, Every Age, Every Budget. Worldwide.